Privacy Policy 

NavOut, Inc

‍Last modified: January 26, 2025

1. Summary

Welcome to NavOut AI, a multimodal recommendation platform powered by advanced AI and machine learning that ingests diverse datasets to create uniquely personalized product and website experiences. This Privacy Policy explains how we collect, use, and protect Personal Information in connection with our product and services, which may be accessed online, via integrated software, or through other mediums over time, herein referred to as “Services”. Our Services are provided by NavOut, Inc. (the “Company”), located at 8 The Green #17721, Dover, Delaware 19901.

By using our Services, you agree to the collection and use of Personal Information as described in this Privacy Policy. We use this data to operate, enhance, and secure our AI-driven recommendations, and we do not sell or otherwise share your Personal Information except as described here or as required by law. For more details on the types of data we collect, please see Section 2 below.

  1. We aim to align with recognized data protection laws (e.g., GDPR, CCPA, PIPEDA) and maintain robust security practices to safeguard personal data throughout our AI processes.

  2. Unless otherwise defined here, capitalized terms have the meanings assigned in our Terms of Service.

2. Providing Services

We use the information we collect to deliver and support our AI-driven platform, enabling you to access features, share content with others, and benefit from personalized recommendations. By analyzing relevant data, we can tailor functionality, troubleshoot issues, and continuously refine our offerings to improve your overall experience.

3. Providing Personalized Services

We use collected data, such as content interactions, feature usage, and platform preferences, to tailor personalized recommendations and experiences on our AI-driven platform. For instance, recognizing patterns in how you navigate our Services allows us to suggest relevant new features, content, or products that align with your interests.

4.  Information We Collect and Use

We collect various types of information to deliver and improve our AI-powered recommendation Services. The amount and nature of the data we collect depend on how you interact with our platform, whether you’re signed in to an account, and any privacy preferences you’ve set.

  1. Simple to Complex Data: We gather both simple information (e.g., how to contact you) and more complex usage data (e.g., which platform features you rely on the most). By understanding this data, we can personalize your experience and enhance our Services.

  2. Third-Party Platform Integrations: If our Services are embedded within another company’s platform, we may receive user interaction data from that platform to deliver personalized recommendations. The original collection and sharing of data by that host platform is governed by the platform’s own privacy policy; however, once we receive it, we treat that information according to this Privacy Policy and use it solely to provide, maintain, and improve our recommendation Services.

  3. Account Creation: Creating a NavOut Account requires basic personal details like your name, email, and password. You may also provide additional information such as your address or usage preferences. If you’re not signed in, you can still opt to share data—like providing an email or phone number for updates—while remaining outside a formal Account.

  4. Logged-Out Usage: When you’re not signed into a NavOut Account, we associate data with a unique identifier tied to your device, browser, or application. This helps us maintain your preferences across sessions without storing personally identifiable details.

  5. Logged-In Usage (Personal Information): When you sign in, we link the collected data to your NavOut Account and treat it as “Personal Information.” This may include your name, email address, payment details (for Subscriptions), or other info we can connect to your Account.

  6. Apps, Browsers, and Devices: We collect technical information from any apps, browsers, and devices you use to access our Services. This helps us offer features like automatic product updates, improve security, and tailor our tools to your setup.

  7. Technical Details: Data points may include unique device identifiers, browser type, OS version, network info (like carrier name or IP address), crash reports, system activity, and date/time stamps. We gather this when our servers interact with your device (for example, when checking for updates). We may also log interaction details (like referrer URLs or page views) to diagnose issues and enhance overall performance.

  8. Additional Details: More specifics about how we use cookies, analytics, or data from third-party services are provided in subsequent sections of this Privacy Policy.

5. Your Activity 

We gather information about your interactions within our Services to personalize and improve your experience, deliver relevant features, and refine the algorithms that power our recommendations. Examples of activity information include views and clicks on content, interactions with features, and usage behavior on third-party sites or apps that integrate or connect with our Services.

  1. Purpose of Collection: We use this data to provide recommendations tailored to your interests and to analyze trends in how users engage with our Services (e.g., time spent on certain features). By evaluating these patterns, we can further optimize performance, detect potential issues, and roll out updates that enhance user satisfaction.

  2. Anonymized Analysis: Activity data may also be employed on an anonymized or aggregated basis to track product usage metrics (like API requests through our endpoints) and conduct internal research. We never use anonymized data to re-identify you, keeping these analytics securely separated from any personal details.

  3. User Controls: You can typically manage how much of this activity data is collected by adjusting your account privacy settings or limiting features that send usage information back to us. These preferences may affect the depth of personalization you receive.

  4. Third-Party Platforms: When you engage with our Services through external sites or applications, their privacy policies may also apply to how your activity data is initially gathered. We treat any activity data shared with us under the guidelines of this Privacy Policy.

6.  Use of User Data

We collect various types of data, including personally identifiable information (e.g., names, contact details), to deliver and enhance our Services. This may involve information you provide directly (e.g., signing up with your email), as well as data about your users and customers if you integrate NavOut AI into your platform.

  1. Data Collection and Purposes: We gather personal data to manage user accounts, fulfill requests, and improve features such as AI-driven recommendations. When you share data about other individuals (e.g., your end users), we treat that information with the same level of care outlined in this Privacy Policy, presuming you have the right to provide it.

  2. De-Identified and Aggregate Data: In addition to standard usage data, we may process information in de-identified or aggregate format for research, analytics, and product improvement. For example, we might combine metrics from multiple clients to identify general usage trends without exposing any specific user’s identity. Our internal processes ensure these aggregated datasets cannot be traced back to any individual person or device.

  3. Data Sharing and Direct Marketing: We never share personally identifiable information with third-party commercial entities for direct marketing unless you explicitly grant permission. If we ever plan to use your personal data for a new purpose (such as co-marketing with a partner), we will request your consent first.

  4. Safeguards and Compliance: All data we collect—whether personal or de-identified—is handled according to the security and privacy measures described throughout this Privacy Policy. We align our practices with relevant data protection laws to maintain trust and compliance.

7. Data Processing Technologies

We utilize various technologies to provide you with the best experience, including:

  1. Automated Analysis: We use automated systems, including AI algorithms, to analyze content and user interactions for personalized features and to detect potential abuses (e.g., spam or malware). This approach helps us tailor our Services, improve recommendations, and safeguard against fraudulent or illegal activities.

  2. Cross-Device Data Integration: We may combine information collected across multiple devices or Services you use. For example, if you access certain features on your desktop, we might suggest related features on your mobile device, ensuring a consistent experience. Depending on your account settings, your activity on other sites or apps may be linked to your Personal Information to better refine our Services.

  3. Publicly Visible Information: If other users already have your email address or similar identifiers, we may display your publicly visible account details (such as your name or photo) to help them recognize you, for instance, in messages or collaborative features.

  4. Consent for New Purposes: Whenever feasible, we will request your consent before using your Personal Information for any purpose not covered by this Privacy Policy. This ensures you remain informed and in control of how your data is utilized.

8. Maintaining and Improving Services 

We rely on user and system data to track outages, resolve reported issues, and keep our platform running smoothly. By understanding which features encounter the most problems or user friction, we can prioritize enhancements and roll out updates that improve performance and reliability for everyone.

9. Log Data

When errors occur or for diagnostic purposes, we automatically collect “Log Data,” which can include details such as IP addresses, device names, operating system versions, timestamps,  and other statistics. This information helps us troubleshoot technical issues, improve performance, and secure our Services. While we may use third-party tools for error reporting, all Log Data is handled according to this Privacy Policy to protect your privacy.

10. Measuring Performance

 We analyze user activity and engagement data to understand how our Services are being used, which helps us optimize product design and improve the AI algorithms behind our recommendations. By reviewing metrics such as feature adoption and usage patterns, we can focus on enhancements that best serve our users’ needs.

11. Ensuring Security and Reliability

We use collected data to safeguard our Services, keeping them reliable, safe, and high-quality. This involves identifying, preventing, and responding to fraud, security threats, and technical issues that could harm our users, the public, or the Company. By analyzing usage patterns, we strengthen security measures and maintain service integrity for everyone.

12. Data Security Measures

We take commercially reasonable steps to protect the Personal Information you share with us, employing safeguards such as encryption, secure servers, and access controls. However, no internet or data storage method is completely infallible, and we cannot guarantee absolute security despite our efforts.

13. Third Party Services

Our Services may connect with or embed features from third-party services (e.g., analytics providers, integrations on external platforms, etc.). While these external providers may collect information that could identify you, we take steps to ensure your data is protected and handled responsibly.

  1. Integration and Data Flow: Some of our features require passing minimal user data to third-party tools (for example, when running analytics). We limit the information shared to what is necessary for the specific function.

  2. Third-Party Privacy Policies: Because these services operate independently of NavOut AI, their data practices are governed by their own privacy policies. We encourage you to review each provider’s policy to understand how they handle personal data.

  3. Security and Compliance Checks: We assess third-party vendors to confirm they follow acceptable security standards and comply with relevant data protection regulations. However, we cannot control or guarantee their adherence beyond these checks.

  4. User Choices: In some cases, you may have the option to disable or limit certain third-party integrations within your account settings or browser, which could affect your experience. Whenever possible, we provide you with tools to manage these connections.

14. Partnered Service Providers

We engage external companies and individuals (“Service Providers”) to carry out essential tasks, such as facilitating our services, analyzing usage, providing specific technical capabilities, and addressing technical support where needed.

  1. Service Providers may access certain personal information to fulfill these responsibilities, but they must not disclose or use the data for any unauthorized purpose. We require strict adherence to confidentiality and security standards, ensuring your information remains protected under this Privacy Policy.

15. Privacy Rights, Choices, and Controls

We respect your privacy rights under various global data protection laws, including the European General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. Depending on where you reside, you may have rights such as accessing, editing, or removing certain information, as well as controlling how we communicate with you.

  1.  GDPR (EU/UK Residents)

    1. Right of Access and Portability: You may access certain personal information in your account settings. If needed, you can also request a copy in a portable format and learn how your data is used.

    2. Right to Correction: You have the right to rectify inaccurate information about you.

    3. Right to Restrict Processing: In specific scenarios, you may ask us to limit how we use your personal data.

    4. Right to Deletion (“Right to be Forgotten”): You can request deletion of your data unless we must retain it for legal, security, or regulatory reasons.

    5. Right to Object: You may object to certain processing based on our legitimate interests or the public interest, unless we have compelling grounds to continue.

    6. Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time (e.g., unsubscribing from marketing emails).

  2. CCPA (California Residents)

    1. Right to Know: You can request disclosure of the categories or specific pieces of personal information we have collected, why we collected it, and which third parties we may have shared it with.

    2. Right to Opt Out of “Sale”: If we ever engage in practices that qualify as selling personal data, you have the right to opt out at any time.

    3. No Discrimination: We will not discriminate against you for exercising your privacy rights, such as charging different rates or denying services.

  3. PIPEDA (Canada)

    1. Consent and Transparency: We obtain your consent (express or implied) before processing personal data, unless specific exceptions apply (e.g., fraud detection or legal obligations).

    2. Access and Correction: You may request to see what data we hold about you and correct any inaccuracies.

    3. Withdrawal of Consent: Similar to GDPR, you can withdraw consent at any time, although this may limit certain features.

  4. Exercising Your Rights: To manage, change, limit, or delete your personal information, you can do so via your account settings or by contacting us. We will confirm receipt of your request and may ask for verification of your identity. If you designate an authorized agent, they must provide valid documentation (e.g., power of attorney) to act on your behalf.

  5. Implications of Limiting or Deleting Data: Restricting or erasing personal information may affect features that rely on this data (e.g., personalized recommendations). However, we will not penalize you for asserting these rights. If you have questions or need further assistance, please contact us at the details provided in the “Contact Us” section.

  6. Cookie Preferences and Communications: You can control certain communications (e.g., newsletters) in your account settings. We may use both necessary and optional cookies. Disabling cookies could limit your access to some parts of the Services. For more on cookies, see our relevant sections on cookies and tracking technologies.

16. Additional CCPA Disclosures for California Residents

  1. Categories of Personal Information Collected (Last 12 Months): Per the California Consumer Privacy Act (CCPA), we are required to disclose the categories of personal information we have collected. While details appear throughout this Privacy Policy, they broadly include:

    1. Identifiers: Name, email address, account ID, IP address, or other unique identifiers.

    2. Individual Records: Phone numbers, billing addresses, credit/debit card details (overlaps with other protected categories under Cal. Civ. Code 1798.80(e)).

    3. Demographics: Age, gender, and, if voluntarily provided, race, ethnicity, sexual orientation, or gender identity (potentially protected by state/federal laws).

    4. Commercial Information: Records of purchases, transactions, or other engagements with our Services.

    5. Internet Activity: Interactions with our Services, including referral data and browsing behavior.

    6. Sensory Data: Visual information, such as photos posted within our Service.

    7. Geolocation Data: Location information derived from WiFi, GPS, or similar technologies.

    8. Inferences: Preferences, interests, or favorites deduced from combined data points. 

  2. How We Use These Categories: We collect and use these categories of personal information for our business and commercial objectives, such as improving the Services, ensuring security, processing transactions, and conducting marketing. See earlier sections of this Privacy Policy for further details on these uses.

  3. No Direct “Sale” of Personal Information: We do not sell your personal information for monetary gain. However, the CCPA’s definition of “sale” can be interpreted broadly to include interest-based advertising or certain data-sharing activities. In such instances, we comply with relevant CCPA provisions to honor your rights and preferences.

  4. “Do Not Track” Signals: Your browser might allow you to send a “Do Not Track” (DNT) signal to visited websites. Since there is no consensus on how websites should respond to DNT signals, we currently do not react to them. Should the law dictate a required approach to DNT, we will update this practice accordingly.

  5. Third-Party Marketing Requests: California residents may request information on how we share their data with third parties for direct marketing. Unless you explicitly opt in, we do not share personal information with third parties for their own direct marketing purposes. You can direct inquiries or requests to us via the contact details in this Privacy Policy.

  6. Alternative Formats: If you have a disability and need this policy in an alternative format, please contact us for assistance.

17. Circumstances for Data Disclosure

  1. Legal and Security Obligations: We may share Personal Information if we believe, in good faith, that it’s necessary to comply with laws or regulations, uphold our Terms of Service, detect or prevent fraud, and protect our rights, users, or the public.

  2. Subscription Maintenance: To manage your Accounts or Subscriptions, we sometimes exchange information with external services, ensuring features like billing or renewal processes run smoothly.

  3. Processing by Trusted Partners: We may provide data to affiliates or reputable third parties to process it under our instructions and confidentiality standards (e.g., customer support, payment handling).

  4. With Your Explicit Consent: Beyond these cases, any other disclosures of Personal Information—especially sensitive data—will require your clear permission beforehand.

18. Public and Partner Insights

We may share aggregated or de-identified data with partners such as advertisers, developers, or rights holders. For example, we might publish usage trends or performance metrics that highlight how our Services are being utilized—always ensuring no specific individual can be identified from this information.

19. User Notifications and Support

We use your contact details, like your email address, to send essential notifications (e.g., security alerts about suspicious login attempts) and updates about upcoming changes or improvements to our Services. If you reach out to us with support inquiries or feedback, we maintain a record of your request to provide efficient assistance and track the resolution of any issues.

20. Business Transfers and Corporate Changes

In the event of a merger, acquisition, or sale of assets involving the Company, we remain committed to safeguarding your personal data. If ownership or control of the Company changes, we will notify affected users before transferring any Personal Information or subjecting it to a different privacy policy, ensuring you’re aware of any new data handling practices.

22. External Links and Third-Party Websites

Our Services may contain links directing you to external websites or platforms not operated by NavOut. If you choose to click these links, we encourage you to review the privacy policies of those sites, as we have no control over and assume no responsibility for their content, data handling practices, or overall privacy measures.

23. Protection of Minors

We do not knowingly collect Personal Information from children under 13, nor are our Services intended for them. If we learn that a child under 13 has provided us with identifiable data, we immediately remove it from our systems. If you’re a parent or guardian and become aware your child has shared personal details, please contact us so we can take the necessary steps to delete that data.

24. Policy Updates

We periodically update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Modified” date indicates when revisions were published, and we maintain access to prior versions for reference. If significant modifications occur, we’ll provide a more prominent notice—such as an email alert or announcement within our Services—so you stay informed of any substantive changes.

25. Contact Us

Please reach out if you have any questions or suggestions about our Privacy Policy at contactus@navout.ai.